Value-Added Services for Ansys Software
The Technical Enhancements and Customer Support (TECS) program is one of the many customer service offerings that address industry-wide engineering problems. Customers receive priority service benefits for a yearly fee based on their license, including the following:
- Frequently updated software releases featuring enhanced capabilities and cutting-edge technology
- Ongoing customer support for the two most current releases of our products.
- Access to technical expertise, including a global network of certified distributors and senior-level corporate support staff.
- A worldwide call-tracking system that allows Technical Support to build a knowledge base of crucial Ansys information
- Quality assurance for ISO certificate on support and software development
- Timely release of corrective and adaptive maintenance
- Access to the Ansys Customer Portal