Our commitment to quality is evident in every facet of Ansys products and services, from drafting customer-driven product requirements, to delivering quick and accurate support. Live phone support and the online Customer Portal are convenient ways for you to submit requests.
Ansys Support
Technical Support for Ansys products is provided either by Ansys directly or by one of our certified Ansys Support Providers. Please check with the Ansys support coordinator (ASC) at your company to determine who provides support for your company, or visit the Contacts and Locations page.
If your support is provided by Ansys directly, Technical Support can be accessed quickly and efficiently from the Ansys Customer Support Space
The Ansys Learning Forum is the go-to place for students, educators, researchers and industry engineers to engage with peers and Ansys experts. Search by topic of interest, join a conversation in progress or post a question or response. Free registration.
AnsysGPT is a multilingual AI virtual assistant based on Ansys knowledge that is available to active commercial customers 24/7. Users can ask questions about Ansys products, relevant physics, and other complex engineering topics in the language of their choice.
AnsysGPT provides a summary response along with the references. It is based on knowledge Ansys-owned or licensed, including product and engineering-related training documentation, FAQs, technical marketing materials, and public Ansys Learning Forum discussions.
Please note that user questions and responses are neither stored nor used for training AnsysGPT. This makes AnsysGPT very reliable, secure and easy to use.
Go through this overview video and FAQs to learn more on AnsysGPT.
Any questions, please reach out to your Ansys or Channel Account Manager.
Any time, day or night, the Ansys Customer Support Space (ACSS) gives you instant access to key resources for most Ansys products*. Customers supported directly by Ansys can also log support requests for these product lines.
Technical Support for academic customers is provided through the Ansys Learning Forum, part of Ansys Innovation Space (AIS). AIS gives you direct access to a lively discussion forum attended by Ansys staff and other customers along with a growing range of knowledge articles and free courses.
*For DME, Discovery, medini, ModelCenter, PolymerFEM, SCADE, SpaceClaim, Thermal Desktop product support, please click on the tab on the side
Get SupportAccess Systems Tool Kit (STK), Test and Evaluation Tool Kit (TETK), and Orbit Determination Tool Kit (ODTK) knowledgebase and documentation, product downloads, examples, and training courses.
Get SupportAccess the Ansys Discovery Forum to download our Discovery Live products and connect with Ansys Discovery Support.
Get SupportAccess Ansys medini support to download medini analyze, watch webinars, and learn about Functional Safety.
Get SupportEmail support is available to get in touch with your support contact for more information on ModelCenter products.
Email SupportMySCADESupport.com
The Customer Portal gives you instant access to valuable resources. You can quickly search our solutions database and FAQs; log and monitor real-time information on the status of your technical support requests; access training materials and best practice guides; monitor License Files; and download the latest software versions.
Assisted Support
Our Support Engineers have a high knowledge of Ansys SCADE product and are available to answer your queries, diagnose problems, deliver workarounds, find solutions, and suggest improvements in the way you work.
Contact Us
Receive prompt attention to your support questions via phone or email:
Ansys SCADE Support
Parc Avenue
9 rue Michel Labrousse
31100 Toulouse
France
Phone: +33 5 34 60 90 50
Email: scade-support@ansys.com
Learn more about Ansys SpaceClaim using tutorials, documentation and support to maximize your 3D modeling needs.
Please note: Support for Ansys SpaceClaim Direct Modeler (in Ansys Workbench) can be obtained through the Ansys Customer Portal. Support for Ansys Discovery SpaceClaim can be reached through the Discovery Community Forum.
Get SupportAccess to Ansys Thermal Desktop technical support below.
It's vital to Ansys that all users, including those with disabilities, can access our products. As such, we endeavor to follow accessibility requirements based on the US Access Board (Section 508), Web Content Accessibility Guidelines (WCAG), and the current format of the Voluntary Product Accessibility Template (VPAT).
More Support
From software customization and process compression, to technical support and training, our services are designed to address the unique needs of your organization, so you have access to resources when and where you need them.
